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Cummins Filtration Corporate News
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Fleetguard eLearning Tool Trains Global Workforce
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18 APR 05
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Fleetguard Inc., the global filtration, exhaust, coolant and chemical specialist for diesel and gas powered equipment, provides personnel an effective and convenient eLearning platform offering the latest product, market and support system training. Since its launch last year, FleetSchool interactive training is now used by more than 400 global sales, marketing and technical support employees throughout Fleetguard. The training is geared toward maximizing sales performance and improving the customer experience.
"We have 100% participation in FleetSchool among our global sales and marketing staff," said Peggy Harmann, Vice President of Global Marketing for Fleetguard. "Our online education solution meets the needs of our global workforce very efficiently and effectively. FleetSchool is easy to access and fun to use, providing self-guided and interactive modules on new product technology, market segment education and engine systems training in English and Spanish. The ease of accessibility has made this tool invaluable for training our global staff."
Russ Bretell, Manager of Education Services at Fleetguard who launched eLearning tool and develops the content modules, said web-based FleetSchool modules include product features, Fleetguard competitive positioning and selling strategy. "This type of team training is critical to our success in the marketplace. We can't always deliver training in person, and FleetSchool allows us to speak with one voice about our products and to learn as a team," he said. "Even more important is the ability to access this training, anytime, anywhere, and at your own pace."
Bretell said new modules are continually under development. "As Fleetguard expands its business to new and diverse markets, product and market knowledge is critical. The FleetSchool platform has the ability to provide unlimited subject modules as our needs grow. Our responsibility is not to provide just specific subject knowledge, but to ensure that our team members have every opportunity to achieve the skill competencies and proficiencies necessary to be successful."
The FleetSchool platform utilizes Proficiency Management software that provides complete eLearning system administration. This enables tracking of student's progression and monitoring of competency levels and proficiencies. The FleetSchool eLearning solution empowers managers to deliver, track, and ultimately manage the effectiveness of their key communications and training, Bretell explained.
Fleetguard Inc. is a wholly owned business unit of Cummins Inc. and the world's leading designer and manufacturer of heavy-duty air, fuel, hydraulic and lube filtration, chemicals and exhaust system technology products for diesel and gas powered equipment. Fleetguard cares about maintaining a cleaner, healthier, and safer environment. Going beyond compliance, Fleetguard proactively seeks improvements to products and processes and offers environmentally friendlier product choices for all major engine systems. Fleetguard's homepage on the Internet can be found at www.fleetguard.com. In North America, customers can call Fleetguard® Customer Assistance at 1-800-22FILTER (1-800-223-4583) for more information.
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